How long do I have to submit a missing cashback request?

If you think you are missing cashback, contact us, and we can help. 

Keep in mind, if your transaction is still pending, you’ll need to wait until the merchant completes it before you can receive your cashback. 

 If you do not automatically receive rewards for purchasing qualifying goods or services with your Mocard or for performing other qualifying actions as identified by us, you have thirty (30) days from the date of the transaction if made in-store or ninety (90) days from the date of transaction if made online to contact us.  Provide evidence of the purchase and request cash back earned.