There are several reasons why you did not receive it:
- Incorrect address: If the address provided is incorrect or outdated, the card may be delivered to the wrong location or returned.
- Address issue: If the address is not recognized by the delivery service, the card may be delayed or returned.
- Delivery problems: The card may be lost or delayed in transit due to issues with the delivery service, such as inclement weather or transportation delays.
- Hold-up at the post office: If the post office holds the package for some reason, it may delay the delivery of the card.
- Fraud protection: In some cases, we may hold the card for additional security checks, which may delay the delivery.
It's important to regularly check the status of your card on the app. If you need further assistance please contact Customer Service.
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