How to block the account in case in case of lost, theft and or unusual activity

Created by Modak Support, Modified on Thu, 25 May 2023 at 04:34 PM by Modak Support

Please follow these instructions:


Parent Portal

  • Sign in to your Modak account https://app.modakmakers.com/parents using your login credentials.
  • Click on “manage Card”, then select to lock the physical and or virtual card. 
  • You will receive a confirmation pop-up. If you agree click on Lock the card. 
  • You can unlock the card/s anytime to make purchases again
  • To unlock your card/s, navigate back to the "manage card" section of your account and select the option to unlock the card/s that you want to use again.
  • Monitor your account: Regularly check your account activity to ensure that no unauthorized transactions have been made.
  • Update your contact information: If your phone number or address has changed please update it.

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Teens app

  • Open the Modak app on your device.
  • Sign in using your login credentials.
  • Click on the “manage card” section at the top (Card Icon) 
  • You will pass over ID verification set on your mobile device. 
  • Once verified you will be able to click on the corresponding card you may want to lock, physical or virtual. 
  • Select the card and then you will receive a confirmation pop-up at the bottom. 
  • You can unlock the card/s anytime to make purchases again. 
  • To unlock your card/s, navigate back to the "manage card" section of your account and select the option to unlock the card/s that you want to use again.

We recommend you to act quickly in case your secured credit card is lost or stolen to minimize the potential for fraudulent activity on your account.

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